ALL SALES ARE FINAL. WE WILL NOT ISSUE REFUNDS. WE DO, HOWEVER, RESERVE THE RIGHT TO EXERCISE DISCRETION ON ALL REFUND REQUESTS.
If the issue you are experiencing are covered under our 1-year manufacturer’s warranty and you wish to file a claim, please email us at contact@iceupindustries.com to begin your warranty claim process.
You will be responsible for any costs and expenses not covered under the warranty.
Our ability to offer low prices compared to our competitors stems from our slim profit margins, the use of cost-effective components, a low marketing budget, prioritizing durability over aesthetics and efficient utilization of our resources as an owner-operated company..
Anyone with preexisting medical conditions should consult with their doctor before participating in cold/hot water immersion.
Our chiller requires a 120v/60hz power supply on a 15 amp circuit. This is a standard plug found in most US households.
Yes, while our tubs, chillers, and components are weather resistant, we recommend keeping it in a covered or shaded area to maximize the efficiency and longevity of your system.
If you live in a climate with below freezing temperatures, you'll need our hot + cold chiller option to prevent your system from freezing over.
Our chiller has been tested in outside temperatures as low as 10°f. Please note that the system must remain on at all times if being used in below freezing temperatures.
Use of the chiller below 10°f may result in damage of the unit.
Our 20 micron filtration system and built in Ozone generator constantly filter out sediment and bacteria. We recommend changing the water every 90 days if using the sanitation kit properly.
If not using the sanitation kit, we recommend changing the water every 3-4 weeks.
These time frames may vary depending on usage.
15 MINUTE PLUG & PLAY SETUP!
Simply inflate the tub, connect the 2 hoses from the water chiller to the inlet and outlet on the tub, fill with water, plug in the chiller, and you're ready to go!
Our tubs are slightly larger than our competitors, allowing just about anyone to fit comfortably. I'm personally 6'3 - 270 lbs and have no problem fitting my entire body and head underwater!
The only maintenance required is a bi-weekly change of the filter cartridge and a weekly water checkup if using our water sanitation kit.
NO!
Chlorine or epsom salts should never be used as they can be corrosive to the inner components of the water chiller.
Use of any additives besides our recommended sanitation kit may void warranty.
Yes, all canceled orders will be charged a 15% restocking fee.
Our powerful chiller can achieve temperatures as low as 39°F
If purchasing the hot + cold upgrade, water can be heated up to 104°
Combining our 20 micron filtration System with the built in ozone generator allows you to keep your water fresh and sediment free.
Add our chlorine free sanitation kit to keep your water crystal clear for even longer!
Our powerful 1 hp chiller will cool water from 70°F to 40°F in as little as 2 hours.
*Please note that ambient temperature and humidity will affect these numbers
If the ambient temperate is 90° it will take around 4 hours to cool the water from 70°F to 40°F.
10 PSI
Inflating the Ice Up Tub or Barrel past 10 PSI will damage the unit and void warranty.
Depending on the ambient temperature and electricity cost in your area, you should expect to spend $0.50 - $1 per day in electricity.
Our system does not offer wifi compatibility.
During our design process, we decided this feature was not a necessary component for the average consumer. By recognizing this, we were able to cut a substantial cost and pass those savings along to you!
However, you do have the ability to power the unit On/Off from your device or even set a run schedule with our Smart Plug option!
The Ice Up Full System will ship via freight. It will come on a pallet directly to your provided address!